Complaint Policy & Procedure

We take complaints seriously. We do our very best to make all customers feel like they are taken care of and we want to hear from you. If a mistake was made or a situation was less than desired please reach out to us. Our goal is to provide fair, transparent, quality service and your feedback helps. Comments, complaints, criticism, and feedback are welcome and will be responded to by following the procedures below.

  • First, please try to work with an employee or manager but if they can't resolve the issue or you can't get in touch with them as quickly as you'd like:
  • Filing a Formal Complaint. Mail, call, or email us via the contact information below and including the following information:
  • A description of the complaint, employees you spoke with, and what you think is needed to resolve the issue to your satisfaction or improve our service in the future.
  • Background about who you are, including contact information (home address, email and phone), a contract or customer number and/or birthday to search for your records, and indicate whether this is a first-time formal complaint or feedback from a previously filed complaint.

Once we have the complaint we will reach out and let you know it is received. In that notice provided to you, we will give you a team rep's information to work directly with. We will diligently look for answers and if required or reasonable, provide assistance, accommodations, or resolution solutions.

CONTACT VIA PHONE
(800)-249-9570

CONTACT VIA U.S. MAIL
Pure Debt Solutions Corporation
Legal Department
ATTN: Compliance Officer
1665 Palm Beach Lakes Boulevard
Suite 200
West Palm beach Fl 33401

We do our best to resolve the complaint or issue at the time it occurs but understand that you may have more questions, want more clarity or resolution. Please reach out to us so we can better serve you.

Sincerely, Pure Debt Solutions Corporation

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AFCC

Pure Debt Solutions is a member of The American Fair Credit Council. AFCC is the leading association of professional Consumer Credit Advocates and Pure Debt Solutions has been independently reviewed to maintain compliance with the AFCC code conduct, which is the strictest in our industry.

By filling out the form above I consent to receive phone sales calls and text messages - Msg and data rates may apply - from PDS and our partners over the phone I provided even if I am on a DNC list state or federal. I understand these calls may be generated using a dialer system and may contain pre-recorded messages and that consenting is not required to participate in the offer. For SMS message campaign a test of STOP can discontinue your usage our system. Msg & data rates may apply. Not all of our customers are able to complete their program for various reasons. Estimates are based on industry averages and vary depending on individual circumstances. There is no guarantee that your debts will be resolved for a specific amount or percentage or within a specific period of time. Further, we do not assume your debts, nor do we make any payments to creditors or provide tax, bankruptcy, accounting or legal advice or provide credit repair services. It is your responsibility to fully understand the terms of your contract and the debt settlement service. You should contact legal and tax professionals to discuss potential consequences of less than full balance debt resolution. The use of debt settlement services may adversely affect your creditworthiness, could result in you being subject to collections or being sued by creditors or collectors and may increase the outstanding balances of your enrolled accounts due to the accrual of fees and interest. However, negotiated settlements we obtain on your behalf resolve the entire account agreed to in your contract, including all accrued fees and interest. PDS is a front-end service provider. PDS nor it's back end servicer will receive any fees for debt settlement services until the terms of your debt have been altered with one or more of your creditors.

Pure Debt Solutions Headquarters
1665 Palm Beach Lakes, Suite 200
West Palm Beach, FL 33401

800-249-9570